Date Posted: 12/18/2024
Hiring Organization: Rose International
Position Number: 475765
Job Title: Organizational Change Manager
Job Location: Edmonton, AB, Canada, T5J 3S7
Work Model: Hybrid
Shift: 08:15 AM to 04:30 PM
Employment Type: Temporary
Estimated Duration (In months): 12
Min Hourly Rate($): 80.00
Max Hourly Rate($): 90.00
Must Have Skills/Attributes: Change Management, Implementation
Job Description
Must Have Work Experience:
• Demonstrated experience leading training activities and working as a Trainer for complex technology/software applications (5 years)
• Demonstrated experience working as an Organizational Change Manager on at least 1 complex technology/software application project (1 years)
• Experience delivering training sessions in-person and online via web-based interactive technology (e.g., Zoom, Teams) (5 years)
• Experience developing change management deliverables (e.g., Change Strategy and Plans, Readiness Assessment, Resistance Management Plan, Change Impact Analysis, Impact Assessments, etc.) (8 years)
• Experience developing effective communication materials for stakeholders (5 years)
• Experience developing training deliverables (e.g., training strategy, plans, training program, training needs analysis, etc.) (5 years)
• Experience developing user-friendly training materials for in-person, virtual and self-paced training (5 years)
Nice to Have Work Experience:
• Demonstrated experience working as an Organizational Change Manager on at least 1 project in a large organization or public service environment, impacting 100+ staff (1 years)
• Demonstrated experience working as Trainer on at least 1 project in a large organization or public service environment, impacting 100+ staff (1 years)
• Experience defining and measuring project change success metrics and progress (5 years)
• Experience developing and delivering communications and presentations at multiple levels of an organization. (e.g. Executive Management, Management, Program Sponsors, Steering Committee, Branch Managers, End Users) (5 years)
• Experience developing effective communication deliverables (e.g., communication plans, schedules and strategies, etc.) (5 years)
• Experience developing learning outcomes and assessing student understanding and success (5 years)
• Experience fostering effective working relationships with leadership and stakeholders (5 years)
• Experience in change risk management (5 years)
• Experience leading and facilitating meetings with stakeholders at all levels (5 years)
• Experience using MS Office 2016 products or higher versions (1 years)
• Experience using SharePoint online (1 years)
• Experience working in or for the public sector (1 years)
• Experience working with or testing Microsoft Dynamics 365 solutions (CRM, Finance) or similar platforms (1 years)
The Senior Organization Change Manager (Change Manager) will lead and oversee the successful execution of change management strategies and the training program. This role is crucial in facilitating the adoption of the new system and ensuring a seamless transition for users across the organization. The Change Manager will collaborate with project teams, leadership, and other key stakeholders to ensure that the organization is prepared for the changes ahead and that users are equipped with the necessary skills and tools to adapt to the new system.
The Change Manager will be responsible for designing and implementing effective strategies to manage change, creating training materials, and ensuring successful delivery of training to all relevant stakeholders. The role also involves overseeing communications and engagement activities to foster buy-in from all stakeholders, identifying and addressing concerns, and ensuring that the organization transitions smoothly to the new system.
Responsibilities:
1. Change Management Strategy and Planning
• Lead organizational change management activities to ensure smooth system adoption
• Conduct readiness assessments to gauge the organization’s preparedness for the change
• Develop and implement comprehensive change schedules, plans, and strategies
• Estimate resource requirements and develop work plans to ensure timely completion of project tasks
• Work closely with project leadership to ensure sponsor engagement and alignment with the change and training initiatives
• Address resistance and manage risks associated with change and training
• Assess the impact of the change on different business units and user groups, identifying potential resistance points and risks
2. Stakeholder Engagement & Communication
• Lead communication and engagement efforts to foster alignment and support for the new system
• Build and maintain strong relationships with key stakeholders, including leadership, end users, project teams, and IT teams
• Develop and implement communication strategies, including timelines, content, and formats tailored to different audiences
• Draft compelling communication materials such as messaging, announcements, FAQs, updates, and other resources to clarify and foster engagement throughout the project
• Plan and facilitate meetings with stakeholders to gather feedback and provide updates on the project’s progress
• Act as a liaison between business areas and project teams, ensuring user feedback is incorporated into training and communications
3. Training & Development
• Lead training activities to ensure all users are prepared for the new system
• Conduct a comprehensive training needs analysis to identify gaps in knowledge and skills
• Design and implement a structured training program, ensuring that various user groups receive training tailored to their roles and technical proficiency
• Develop and deliver training materials, such as manuals, guides, eLearning content, and video tutorials, ensuring content is accessible and engaging
• Organize and facilitate training sessions, ensuring full participation and engagement from all staff
• Assess training effectiveness through feedback and success metrics, adjusting content and delivery as needed
4. Impact Assessment & Monitoring
• Conduct a thorough change impact analysis to understand the scope of change across the organization
• Monitor and track the progress of change management and training activities, ensuring they are on schedule and addressing any challenges
• Define and track success metrics, such as user engagement, training completion rates, and system adoption levels
• Gather and evaluate feedback from users to identify any issues or gaps in training, and work with the project team to resolve them quickly
• Track user adoption post-launch and provide ongoing support to help staff integrate the new system into their daily workflows
• Use feedback to refine strategies and continuously improve training materials and change management approaches
5. Project and Post-Implementation Support
• Collaborate with the project team to develop a system for post-implementation support, including follow-up training, resources, and help desk support
• Ensure that training materials and user resources are updated and maintained following system deployment
• Support project success by completing other role-related tasks as necessary - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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