Summary: Under general supervision, is responsible for regulatory boards administrative work of average difficulty; and performs related work as required.
Distinguishing Features: An employee in this class handles moderately complex activities for a regulatory board necessary for the execution of statutes and mandates licensing processes.
1. Reviews licensure/application, permits, and certifications for status, completeness, accuracy, and eligibility requirements based on policy, procedures, and law.
2. Makes a recommendation to accept or reject the application in accordance with pertinent laws, rules, and regulations, and forwards recommendation to supervisor for approval.
3. Makes determinations on requests for reciprocity and renewal, per policy, procedures, and law.
4. Evaluates licensing certificates, registration, or other statements of authority for completeness, accuracy, and eligibility requirements.
5. Ensure that licenses and reports are completed accurately.
6. Ensures mandates and pronouncements are implemented as assigned.
Making Decisions and Solving Problems:
• Issues licenses, certificates, registration, or other statements of authority to practice in an occupation or profession.
Processing Information:
• Matches payments made to cashier’s office with appropriate licensee’s record.
• May process expenditure reports.
Interacting With Computers:
• Enters and/or revises data from multiple sources into data base. May post or adjust payments on licensee’s record in computer.
Documenting/Recording Information:
• Maintains and processes license payment records and accounts for fees to include refunds and returned checks.
• Prepares reports for submission to the board. Maintains license payment records. Coordinates the collection and preparation of reports.
Communicating with Persons Outside Organization:
• Handles complaints and explains policies, procedures, and laws to applicants, members of the public, board and commission members, operating departments, and other entities. Responds to applicant inquiries about licenses.
• Supplies requested information, records, or reports.
• Provides information to other states or professional organizations surveying for information such as number of licensees or the cost of a license.
• May notify applicants of passing or failing examination scores.
• May ensure that applicants are notified of passage or failure.
Getting Information:
• Examines the status of the case from established computer databases.
Scheduling Work and Activities:
• Coordinates meetings for pertinent board or commissions.
• Coordinates the scheduling of requisite competency examinations.
• Ensures that the testing dates, time, and place are set for test administrators.
• Ensures the notification of the date, time, and place of the applicant’s examination or interviews.
• Notifies applicant of date, time, and place of examination or interviews. Prepares the meeting facility.
• May ensure that applicants are monitored during examinations, and that applicants are notified of passage or failure.
Communicating with Supervisors, Peers, or Subordinates:
• Relates findings to appropriate personnel (e.g., supervisor, director, or attorney) of the status of the case.
• Discusses critical deviations from standard policies and procedures with a supervisor.
• Discusses issues concerning the preparation of reports with supervisor.
• Collects expenditure reports. May collect reports from inspectors, investigators, and auditors.
Monitor Processes, Materials, or Surroundings:
• May monitor or review the status of case investigations of individuals practicing pertinent occupations and professions. May monitor applicants during the examination.
Estimated Start Date: 11/12/2024
Location: Hybrid role, 2-3 days every week
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Your team at Rose International is always very helpful and responsive.
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