Date Posted: 10/31/2024
Hiring Organization: Rose International
Position Number: 473725
Job Title: Quality Specialist - Call Center
Job Location: Chandler, AZ, USA, 85226
Work Model: Hybrid
Shift: 3-5 days/month on-site. Monday- Friday 7AM-5PM (shifts must be between these hours)
Employment Type: Temporary
Estimated Duration (In months): 4
Min Hourly Rate($): 16.00
Max Hourly Rate($): 18.00
Must Have Skills/Attributes: Call Center, Microsoft Excel, Microsoft Office, Microsoft Word, Quality Assurance
Nice To Have Skills/Attributes: NICE, Spanish - Bilingual
Job Description
candidate will be needed to work on-site on a Hybrid schedule : 3-5 days/month* (Potential on Wednesday and Thursday. *Subject to change based on business needs).
Monday- Friday 7 AM-5 PM (shifts must be between these hours).
Candidate needs to be available to work OT during the week or on weekends and Holidays (except for Thanksgiving or Christmas day).
Required Skills:
• Strong attention to detail and organizational skills are required
• Knowledge of Microsoft Office applications (Word, Excel, etc.)
• Ability to apply concepts in ambiguous circumstances (i.e., can work in the gray areas)
• Ability to maintain regular and predictable attendance to support team and business objectives.
• Capability to work flexible hours, which may include day, evening and weekend hours.
• Automotive finance experience preferred
• Work collaboratively with team members
• Meet regular performance expectations
• Strong written communication skills
• Must have functional high speed internet connection that will facilitate working from home.
• Education - Minimum High School
Preferred Skills
• Bilingual: Spanish
• Working knowledge of recording platform (e.g. NICE) is a plus.
Quality Specialists provide a review of the quality and accuracy of work functions performed by call center team members within TFS / PL call centers and their corresponding external business partners. The observations from which are used to develop performance trending while identifying performance gaps. Additionally, monitoring observations may be used to identify internal process improvement opportunities and validate improvements that have been implemented.
Job Functions:
• Evaluating and verifying assigned telephone and clerically based work quality and accuracy to support high-quality customer contacts and associated work processing tasks.
• Attend assigned calibrations to ensure consistency within monitoring processes, procedures, job knowledge, and scoring.
• Leverage recording/monitoring application to compile data, generating reports to support business goals.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
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