Date Posted: 12/17/2024
Hiring Organization: Rose International
Position Number: 475695
Job Title: Technical Support
Job Location: Buffalo Grove, IL, USA, 60089
Work Model: Onsite
Employment Type: Temp to Hire
Estimated Duration (In months): 11
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Customer Service, Field Work, Problem Management, Technical Support
Job Description
**Only local candidate who are comfortable working onsite can apply for this role. Candidate will be providing Technical Support for Client's products over phone. **
Description:
• Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
• Accountable for support requests related to product information and product problems that are documented.
• May escalate more difficult support requests to Field Support Engineers.
• Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
• Escalates more complex problems to Field Support Engineers.
• Complete company designated training courses for position to enhance work performance and career development
• Participates in special projects to increase the incumbent's role and technical abilities.
REQUIREMENTS:
Required Knowledge/Skills, Education, and Experience
• High School diploma or equivalent
• Excellent communication, conflict resolution, and problem-solving skills
• High understanding of customer satisfaction and service orientation
Preferred Knowledge/Skills, Education, and Experience
• Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred
• Proficiency with Microsoft Windows operating system and computer networking is a plus. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
EMPLOYEE COMMENTS