NEW JOB OPENING
SALE SUPPORT SPECIALIST
IN Houston, TX, USA!

Education:

• Minimum three (3) years’ experience in Sales Support or related function.

• Associate’s degree or equivalent experience required.



Minimum Qualifications:

• Success developing client services, customer relationship management, and building process and systems to track and improve services that ensure great customer experience for medical professionals.

• Business acumen and exceptional analytical skills; experience being on the front lines of developing and implementing improvements and streamlining within a growing fast-paced culture.

• Excellent multitasking and organization skills.

• Excellent verbal and written communication skills.

• Excellent computer skills including proficiency in MS Office, MS Excel, and MS Outlook.

• Excellent customer service skills when interacting with all internal and external clients.

• Patience, professionalism, excellent phone etiquette.

• Medical industry experience highly preferred.

• Product logistics experience highly preferred.

• Knowledge of medical terminology preferred.

• Salesforce and Netsuite experience preferred.



Duties and Responsibilities:

• Manage a team of Sales Support Specialists, including scheduling, timecards/PTO management, business delegation and supervision, disciplinary actions and performance reviews (in conjunction with management), and training of new team members.

• Lead various projects and develop/deliver reporting as assigned (including but not limited to Accounting analysis/audits and inventory reporting).

• Follow documented procedures for all activities related to the Quality System and conduct Quality investigations (e.g. Client discussions, Contact Reports, etc.) as requested by RAQA and management.

• Demonstrate empathy and skill in decreasing interpersonal conflict, guiding team members to corporate conduct policies, and correcting behavior related to attendance and performance.

• Acts as manager on duty on-site in Houston in adherence to company policies and procedures.

• Sales Training Presentations for New Hire Training, National Sales Training, and other events as assigned.

• Interviewing, hiring, and firing team members for Sales Support positions in conjunction with management.

• Work with other leaders to develop benchmarks/metrics of achievement towards an improved experience for all parts of the organization.

• Identifying and implementing the most effective methodologies and disciplines used to maximize the company''s sales support systems.

• Measure and analyze customer feedback, interpret the analysis for employees, and develop and implement strategies and programs to continuously improve results.

• The Customer Experience organization, including Sales Support, currently operates in two shifts: 7am-3:30pm and 10:30am-7:00pm. Current expectations are that this role would provide on-site coverage for our second shift (10:30am-7:00pm); however, this responsibility is subject to change as the organization continues to grow.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**