NEW JOB OPENING
SALES SUPPORT SPECIALIST
IN Anaheim, CA, USA!

Required Education:

• High School Diploma or General Education Degree (GED)



Required Qualifications:

• 3 years of customer service/Sales support, billing, and monitoring support experience

• Knowledge of all sales, installation, billing, and monitoring systems that assist in managing our business

• Basic knowledge of accounting principles and practices

• Proficient knowledge of Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications

• Knowledge of company policies, procedures, guidelines, and practices

• Ability to write reports, business correspondence, and procedure manuals

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Ability to read, write, and speak Spanish



Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear

• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions



Sales Support Specialist Responsibilities:

• Accurately entering data from various sources into designated databases and spreadsheets

• Primary Tier 1 support person for designated property owners, management companies, and property staff

• Build relationships with the customers by phone and email and provide continuous communication

• Create, notate, and close actions for completed tasks and relevant interactions with technicians, property staff, and residents

• Escalate, track, and resolve support-related issues on specific customer properties

• Updating and maintaining existing data within databases and spreadsheets

• Ensure activation rate within the properties

• Key Metrics: Mean Time to Resolution (respond and resolve), actions, retention, activation rate within the properties, and Net Promoter Score

• Host virtual trainings and refresh courses for property staff to review and explain the operation of their equipment and applicable services

• Collaborate with various company departments to research and resolve customer issues

• Ensure that all customer correspondence is reviewed, worked, and responded to or forwarded to the appropriate department within 24 hours of receipt

• Prepare formal correspondence in response to customer questions or concerns

• Assist in resolving customer escalations

• Assist in tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner

• Approximately two hours of inbound phone time and two hours of job’s quality control

• Position may require mandatory overtime when necessary to meet company metrics

• Perform all other duties and projects as assigned



Industry:

• Security, construction, and home automation



Estimated Start Date:

• 03/03/2025



Travel:

• N/A



Dress Code:

• Business formal

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**