Description:
We’re looking for an experienced self-motivated Business Analyst with experience in coordinating projects across cross functional teams including agile teams globally. You will be responsible for successfully rolling out our Salesforce CRM solutions to our global business operations team and work directly with multiple stakeholders within the business but also the CRM team to ensure delivering on track within scope. We are looking for a communicative and dedicated individual who will fit into our collaborative culture. The job requires a self-starter with preferably experience in marketplaces and technical domains.
At Client, you will be part of a purpose-driven community dedicated to creating an ambitious and versatile work environment. In the Client HIVE CRM team, you will be an integral member of a growing organization that supports our seller organizations across the globe, inspires passion, courage, and inventiveness by creating state of the art solutions helping our business to automate processes and increase operations efficiency. If you are looking for a special place to take your career to the next level, then we want to talk with you.
As BA you have deep functional knowledge about the business application of the system being developed. You will work with the Product Manager to ensure that functional requirements are accurately captured and conveyed to the Agile team through well written user stories.
Key responsibilities:
Work closely with relevant stakeholders to gather, understand and define business requirements
Understand the structure, policies and operations of an organization to recommend solutions that enable the organization to achieve its goals
Develop user stories and to-be process flows to support the design and development of our Salesforce solution
Partner with the Product Manager to translate product roadmap features into well-defined product requirements/user stories
Work collaboratively with team members to design a solution that will meet business requirements and create user stories
Collaborate with developers and QA to test and verify that solutions will meet business requirements
Plan and drive key meetings with stakeholders and experts including requirement sessions, system demos and user acceptance testing
Participate in prioritization meetings with the SCRUM master and Product Owner
Manage risks and issues, escalating to senior stakeholders for resolution
Coach and facilitate champion users across various teams to enhance their success
Provides ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues, and communicating the resolution of issues to the departments
Document use cases, business/system/functional requirements
Essential Competencies & Qualifications:
Excellent interpersonal skills, verbal and written communication in English
Excellent stakeholder management skills
Strong organisational skills
Team player
Experience of working in an agile environment
Highly adept to change
Willingness to learn
Strong experience with Salesforce CRM (primary Sales Cloud, Experience Cloud)
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
EMPLOYEE COMMENTS