NEW JOB OPENING
SENIOR CUSTOMER SERVICE REPRESENTATIVE
IN Kalamazoo, MI, USA!

 

Date Posted: 01/29/2025
Hiring Organization: Rose International
Position Number: 477351
Job Title: Senior Customer Service Representative
Job Location: Kalamazoo, MI, USA, 49001
Work Model: Onsite
Shift: 7:00am-3:30pm Monday-Friday
Employment Type: Temporary
Estimated Duration (In months): 19
Min Hourly Rate($): 16.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Communications, Customer Service, Medical Imaging, Radiology

 

Job Description


Required Education:

• High School Diploma or equivalent



Required Experiences and Skills:

• Minimum of 2 Years work experience required, or equivalent education (Associate's Degree or above)

• Experience in Radiology

• The ability to read CT scans



Preferred Experiences and Skills:

• Computer skills: Proficiency in Microsoft Office Suite, experience in Salesforce or Materialize MIMICS, knowledge of Adobe Photoshop are all considered a plus

• Certifications or related experience in Radiology (CT, X-Ray, MRI)

• Certification in Nursing or related field

• College level anatomy course completion

• Demonstrated customer service orientation

• Demonstrated interpersonal and communication skills

• Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment



Customer Service Representative Responsibilities:

• The Senior Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, they will be focused on their individual production efforts to meet team and department production targets, their responsibilities will include but not be limited to the following: Create cases to be completed using a proprietary case management system

• Review CT scans for conformity to Make Surgical protocol

• Segment CT scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery

• Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement

• Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning

• Upload completed Pre-plans to field based personnel

• Document all activities according to prescribed methods and procedures

• Follow work instructions exactly to deliver consistent output

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.