NEW JOB OPENING
SERVICENOW IT OPERATIONS MANAGEMENT SOLUTION ENGINEER
IN Remote, USA!

 

Date Posted: 01/17/2025
Hiring Organization: Rose International
Position Number: 476809
Job Title: ServiceNow IT Operations Management Solution Engineer
Job Location: Remote, USA
Work Model: Remote
Shift: Monday - Thursday, 10 hours shift
Employment Type: Temporary
Estimated Duration (In months): 12
Min Hourly Rate($): 100.00
Max Hourly Rate($): 110.00
Must Have Skills/Attributes: Agile, CMDB, Configuration Management, JavaScript, Kanban, PowerShell, Python, SCRUM, ServiceNow CSDM, ServiceNow ITOM, ServiceNow ITSM, ServiceNow Platform

 

Job Description
Seeking a highly motivated and detail-oriented ServiceNow IT Operations Management Solution Engineer to join our team. The successful candidate will be responsible for designing and implementing ServiceNow IT Operations Management (ITOM) solutions that meet business requirements and align with IT service management (ITSM) best practices. This role requires a strong understanding of the ServiceNow platform, ITSM principles, and ITOM practices.



REQUIREMENTS:

• Strong knowledge of the ServiceNow platform, including its features, functionality, and configuration options.

• Strong knowledge of IT service management (ITSM) best practices and principles.

• Strong knowledge of ITOM practices and principles.

• Strong knowledge of CMDB and Provisioning practices and principles.

• Working knowledge of the ServiceNow CSDM (Common Service Data Model) methodology.

• Strong knowledge of scripting and coding principles, including JavaScript, Python, and PowerShell.

• Agile development methodologies, including Scrum and Kanban.

• Excellent communication and collaboration skills.

• Ability to work in a fast-paced environment and prioritize tasks effectively.

• Strong attention to detail and ability to deliver high-quality results



RESPONSIBILITIES:

• Design and implement ServiceNow ITOM and Event management solutions that meet business requirements and align with ITSM best practices.

• Configure and customize ServiceNow ITOM to meet business requirements, including setting up workflows, business rules, and data models.

• Configure, develop and maintain event management data models, setting up event rules, event scripts, and event workflows.

• Develop and maintain ITOM data models, including data relationships and data governance.

• Collaborate with stakeholders to gather requirements and design solutions that meet business needs.

• Test and validate solutions to ensure they meet business requirements and are free of defects.

• Provide technical support to resolve issues and answer questions from end-users and other stakeholders.

• Stay up-to-date with ServiceNow releases and new features, and apply them to existing solutions as needed.

• Document solutions, including ITOM data models, workflows, and business rules, to ensure knowledge transfer and maintainability.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

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