NEW JOB OPENING
SERVICENOW PROCESS CONSULTANT
IN Remote, CANADA!

 

Date Posted: 11/25/2024
Hiring Organization: Rose International
Position Number: 474883
Job Title: ServiceNow Process Consultant
Job Location: Remote, Canada
Work Model: Remote
Employment Type: Temporary
Estimated Duration (In months): 4
Min Hourly Rate($): 60.00
Max Hourly Rate($): 75.00
Must Have Skills/Attributes: ITIL, ServiceNow

 

Job Description
Education:

o Bachelor''s degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.



Experience & Skills:

o Minimum of 3+ years experience in Process/Functional consulting in ServiceNow

o Extensive experience in designing, implementing, and optimizing ServiceNow modules, with a focus on ITAM, CSDM, and Service Request.

o Strong background in configuring and managing ServiceNow processes, ensuring seamless user experiences and efficient service delivery.



• ServiceNow Expertise:

o Deep knowledge of ServiceNow’s Service Catalog and Request Management modules, HAM Pro module, and SAM Pro module.

o Strong understanding of how the various ServiceNow modules integrates with other ServiceNow modules such as ITSM, ITOM, and ITBM.

o Proven ability to configure and customize ServiceNow workflows, forms, and portals to meet specific business needs.



• ServiceNow Leading Practices:

o Expertise in industry best practices for ServiceNow functionality, including standardization,

automation, and user-centric design.

o Ability to ensure catalog items, workflows, and business processes are aligned with business

objectives and user needs, promoting self-service and reducing manual workload.



• Process Optimization:

o Proven track record of optimizing ServiceNow processes to improve efficiency, reduce fulfillment

time, and enhance user satisfaction.

o Experience in aligning Service Catalog/Request Management/ITAM/ITOM/ITBM processes with

broader IT and business strategies.



• Client-Facing Skills:

o Excellent ability to engage with stakeholders at all levels, from technical teams to executive

leadership, ensuring clear communication of goals and expectations.

o Strong communication skills, capable of translating complex ServiceNow configurations and

processes into terms understandable by non-technical audiences.



• Problem-Solving and Analytical Skills:

o Highly skilled in analyzing business processes to identify trends, inefficiencies, and opportunities for improvement.

o Proficient in troubleshooting and resolving issues related to ServiceNow.



• ITIL and IT Service Management Frameworks:

o Familiarity with ITIL and other relevant IT service management frameworks, with the ability to apply these principles to ServiceNow.



• User Experience (UX) Design:

o Experience in designing intuitive and user-friendly Service Catalog interfaces and request forms, enhancing the overall user experience.



• Data Management:

o Experience in data modeling, database management, and ensuring data accuracy and consistency within ServiceNow.



• Certifications:

o ServiceNow Certified Implementation Specialist certification(s).

o ITIL Foundation Certification or higher is a plus.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

EMPLOYEE COMMENTS

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