Date Posted: 11/25/2024
Hiring Organization: Rose International
Position Number: 474847
Job Title: Computer Client Support Analyst
Job Location: Sacramento, CA, USA, 95833
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 6
Min Hourly Rate($): 20.00
Max Hourly Rate($): 21.00
Must Have Skills/Attributes: iOS, MS Office, Technical Support, Troubleshooting
Job Description
Minimum Qualifications
•High School Diploma or equivalent.
•1 year of Wireless Device management or Wireless Carrier experience.
•Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment.
•Ability to learn quickly and transfer essential knowledge to team members.
•Capable analytical skills.
•Strong communication skills.
•Proficient in Microsoft Excel.
•Wireless carrier experience.
•Windows OS experience.
•iOS and iPhone experience.
Responsibilities:
•Receive & sort TSC incoming mail containing physical wireless devices. (iPhones, MiFi’s, Cell phones).
•Catalog and track devices received from the mail.
•Update wireless records in WRC (Billing system).
a.If desired by process – provide Security data retention on devices.
•Locate and flag wireless devices on Legal hold.
a.Follow legal hold process to collect data off the device.
b.Work with Legal team on questions and unlocking devices.
c.Update legal hold spreadsheet for tracking.
•Add old devices to DA log (Excel).
•Recycle old devices with Recycle 3rd party.
•Support IT Mobile Device Management work processes.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
EMPLOYEE COMMENTS