Date Posted: 12/02/2024
Hiring Organization: Rose International
Position Number: 475090
Job Title: Technical Support Engineer
Job Location: Orlando, FL, USA, 32826
Work Model: Hybrid
Shift: Hybrid schedule to sit onsite 2-3 days of the week.
Employment Type: Temporary
Estimated Duration (In months): 12
Min Hourly Rate($): 30.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: CSS, HTML, Java, JavaScript, Linux, MySQL, ServiceNow, UNIX, XHTML
Job Description
The Technical Support Engineer will be responsible for managing and resolving challenging issues for client’s partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions.
Skills:
•Demonstrated ability to troubleshoot difficult technical issues.
•Must have solid object-oriented programming skills in JavaScript.
•Experience working with dynamic HTML components such as CSS and XHTML.
•Angular experience preferred.
•Working knowledge of the components in a web applications stack.
•Experience with relational databases such as MySQL.
•Linux and/or UNIX experience.
•Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
•Strong personal commitment to quality and customer service.
•Ability to work with high-value customer administrators and developers.
Desired Skills:
•Deep understanding of Java, JavaScript.
•Working knowledge of ServiceNow Platform.
•A fundamental understanding of IT service management and the ITIL business process.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
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