NEW JOB OPENING
SYSTEMS ADMINISTRATOR - ADVANCED
IN Columbia, SC, USA!

***Only qualified Systems Administrator candidates located near the Columbia SC area to be considered due to the position requiring an onsite presence***



Required Education:

• A bachelor’s degree in information technology systems computer science or related field and eight (8) years of experience in information technology systems or related area or an associate's degree and ten (10)

years of experience in information technology systems or related area or a high school diploma and twelve (12) years of experience in information technology systems or related area



Required Skills:

• M365 setup configuration and operational support

• SharePoint Technologies (2019 and SharePoint Online)

• M365 Admin Center and the multiple application Admin Centers

• General database design and administration

• Application and server level security

• Internet Information Services

• Organizational Skills

• Verbal Communication Skills

• Written Communication Skills



Required Importance Level Last Used Experience:

• Cloud platforms / environments (2-4 Years)

• Cloud Installing Datacenter and Cloud Infrastructure (2-4 Years)

• Miscellaneous Teamwork Yes 1 Advanced Currently Using (2-4 Years)

• Network Security IRS Safeguard Computer Security Evaluation Matrix (SCSEM) (2-4Years)

• Packaged Applications Microsoft (2-4 Years)

• Web Tools Application Server (2-4 Years)



The intent of this work order is to supplement the Application Services team focusing on the implementation configuration and operational support of various mission critical application systems. The supported application systems are a mixture of in-house developed purchased and third-party cloud service web applications and services. This individual will need to work with various business and technology groups to understand requirements and business criticality for each area of the organization. Support procedures and technical architectural documentation skills are equally important for this position.

Under general supervision the contractor will serve as an applications support engineer responsible for the operational supporting and resolving issues of assigned application systems and services. The contractor shall have advanced knowledge of Active Directory MS Entra ID MS Windows Server OS ethernet server hardware and M365 applications/services. The contractor shall also have superior analysis and problem-solving skills and the ability to establish influence and maintain superb working relationships with others through comprehensive communication and diplomacy skills.



Job Responsibilities:

Non-Technical

• Effectively interact and communicate with peers to Director-level IT professionals

• Provide feedback to team regarding product issues enhancements and new features

• Must have initiative drive and be a self-starter

• Ability to ask pertinent questions of others

• Proactively seek to identify communicate and implement process related improvements

• Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders

• Collaborate extensively with peers and management to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information

available to our customers

• Prioritize numerous issues of varying severity and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and

appropriately updating both customer and appropriate employees of status of all issues on a timely basis

• Good customer skills be attentive to detail and responsive to customer tickets

• Ability to perform unattended troubleshooting document said troubleshooting and hand off for other techs



Technical

• Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration pertaining to Client cloud applications Microsoft 365 Admin Centers and another custom

SharePoint solutions

• Have expertise and experience with HTML 5 and CSS 3 SharePoint Server 2019JavaScript .NET framework RESTful application design

• Have expertise and experience with multiple Microsoft 365 Admin Centers in particular Power Platform Admin Center Exchange Admin Center Teams Admin Center OneDrive SharePoint Admin Center and their

related applications

• Be required to provide technical documentation to include governance and perform other duties as needed

• Develop workaround solutions as appropriate

• Monitor and assess current systems and recommend enhancements as needed based on data gathered

• Act as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems pertaining to web application design deployment and/or support

• Diagnose and resolve problems related to applications and systems for which the Application Services team is responsible

• Escalate complex problems to other internal IT groups or vendors for resolution

• Installs configure test monitor and maintain systems and application software and peripherals for users install and configure servers required for designed solutions

• Maintain familiarity with current computer and network products and services

• Adhere to corporate information security guidelines and promote information security among coworkers

• Qualified candidate will be responsible for performing root cause analysis and resolution

• Perform other duties and special projects as assigned

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**