NEW JOB OPENING
TECHNICAL SUPPORT ENGINEER - INTEGRATIONS
IN San Diego, CA, USA!

 

Date Posted: 10/29/2024
Hiring Organization: Rose International
Position Number: 473583
Job Title: Technical Support Engineer - Integrations
Job Location: San Diego, CA, USA, 92121
Work Model: Hybrid
Shift: Hybrid - onsite Wed/Thurs
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 46.00
Max Hourly Rate($): 46.00
Must Have Skills/Attributes: Active Directory, JavaScript, MySQL, Oracle, Web Services

 

Job Description
Overview:

• Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.



What you will do in this role:

• Be a Customer Advocate providing support to users/administrators of our platform

• Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations

• Resolve technical cases?created by customers looking for?help to understand or?troubleshoot unexpected?behaviors or answer technical?questions about the company software and platform.

• Analyze data with a?view to isolate the potential?cause of the issue.

• Involve others to?accomplish personal and group?goals.



What you will need to be successful in this role:

• Knowledge on LDAP/Active?Directory, SSO?or other authentication or user management systems

• Understanding of Email?Troubleshooting (e.g. Office 365, Exchange)?

• Knowledge on Web?Services (SOAP, REST)?

• Working knowledge on Network troubleshooting (e.g. Ping, Telnet)

• Hands on experience in any?bi-directional, integration between two systems?

• Some experience with Scripting languages:? JavaScript preferred

• Experience with relational databases (e.g. MySQL, Oracle)

• Experience with the gathering and reading of various log files



Hiring Manager Notes:

• Integrations gets a mix of issue types that typically center around these broad topics:

1) Email

2) SSO/Authentication

3) Web Services

4) Scripting /Rest API

5) database issues

• Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead, we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time.



Required Skills:

• Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language, Relational databases concepts



Preferred Skills:

• SSO and authentication, Email protocols and servers



Education:

• HS Diploma

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.