NEW JOB OPENING
TECHNICAL SUPPORT ENGINEER - PERFORMANCE
IN San Diego, CA, USA!

Screening questions required at time of submittal - recruiter will send after initial screening



Must-have’s:

• Proficient in both SQL and Java experience.

o Do not need a Java Developer - will not create new Java code, but need to read Java code and troubleshoot it.

• Some experience on Linux platforms

• Ability to troubleshoot technical issues

• Strong personal commitment to quality and customer service

• Excellent time management and communication skills



Preferred Skills:

• Advanced object oriented programming skills

• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell

• No direct customer facing experience but really good with communication



What you get to do in this role:

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

• The successful candidate will be able to quickly gain an understanding of the company platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.



To be successful in this role you have:

• Demonstrated ability to troubleshoot difficult technical issues

• Strong Experience with relational databases (e.g. MySQL, Oracle)

• Java experience

• Experience in one (or more) scripting languages: ?JavaScript, Python, Perl, Unix Shell, Windows Shell)

• Advanced Unix/Linux experience

• Working knowledge of the components in a web applications stack.

• Experience diagnosing performance degradation (e.g. explain plans, database tuning)

• Experience working well in a team environment while also being able to work productively while unsupervised

• Strong personal commitment to quality and customer service

• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

• Ability to work with high-value customer administrators and developers

• Excellent time management skills

• Consistent ability to work evenings and weekends

• Understanding of basic networking and system administration



The following additional skills are preferred but not required:

• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)

• Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML

• Advanced object oriented programming skills (Java strongly preferred).

• Deep understanding of JavaScript

• Demonstrated proficiency with the following Technical Skills:

• Web Services (consuming or providing) (SOAP, REST)

• Data Extraction Technologies (e.g. JDBC, ODBC)

• Any bi-directional, automated integration between two systems

• TCP/IP, Networking knowledge

• Experience with Splunk

• Understanding of Simple Network Management Protocol (SNMP)

• Understanding of remote administration via SSH, SNMP, WMI, Powershell

• Strong Familiarity with Eclipse IDE

• A fundamental understanding of ITSM, ITIL, and/or CMDB

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**