Date Posted: 02/26/2025
Hiring Organization: Rose International
Position Number: 478840
Job Title: Technical Support - HVAC
Job Location: Buffalo Grove, IL, USA, 60089
Work Model: Onsite
Shift: 8:00 AM to 5:00 PM
Employment Type: Temp to Hire
Estimated Duration (In months): 9
Min Hourly Rate($): 30.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Networking, Problem Management, Tracking
Job Description
***Only qualified Technical Support candidates located near the Buffalo Grove, IL area to be considered due to the position requiring an onsite presence***
Required Education: High School diploma or equivalent
Preferred Education: Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred
Required Qualification:
• Experience providing Technical Support for HVAC products or similar over phone.
• Excellent communication, conflict resolution, and problem-solving skills
• High understanding of customer satisfaction and service orientation
Preferred Knowledge/Skills:
• Proficiency with Microsoft Windows operating system and computer networking is a plus.
Technical Support Summary:
• Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
• Accountable for support requests related to product information and product problems that are documented.
• May escalate more difficult support requests to Field Support Engineers.
• Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
• Escalates more complex problems to Field Support Engineers.
• Complete company designated training courses for position to enhance work performance and career development
• Participates in special projects to increase the incumbent's role and technical abilities.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
EMPLOYEE COMMENTS