Date Posted: 12/20/2024
Hiring Organization: Rose International
Position Number: 475873
Job Title: Senior Technical Writer, Learning
Job Location: Remote, USA
Work Model: Remote
Employment Type: Temporary
Estimated Duration (In months): 10
Min Hourly Rate($): 64.15
Max Hourly Rate($): 68.96
Must Have Skills/Attributes: Knowledge management, Technical, WRITER
Job Description
Job Description
What you’ll do:
• Become an expert on Client writing guidelines, documentation best practices, and our knowledge management systems (KMS).
• Ensure documentation is organized, consistent, succinct, and follows best practices.
• Research and learn Client products and support processes.
• Work directly on, or partner closely with internal teams to:
o Audit existing content and assess overall documentation needs.
o Create documentation project plans and timelines.
o Copyedit and/or write documentation.
o Consolidate and organize documentation within the KMS.
• Build inclusive, collaborative relationships with all stakeholders, positioning yourself as a knowledgeable and trusted advisor.
Underlying Business Need:
• Technical writer and someone who can manage the tool knowledge management system (Guru and Zendesk Guide).
Candidate Requirements:
• Project management skills: Stakeholder management, time management, and prioritization. You’re comfortable working on several projects at once and proactively adjust to meet deadlines in a changing environment.
• Excellent editing and English grammar skills with a keen eye for detail.
• Extensive experience with the research, writing, and management of technical content for internal teams across a variety of topics (API/developer, policy, product, tools, and processes). You can learn complex concepts quickly and distill them into clear and accurate articles.
• Comfortable with technology and learning new tools. You’re able to test out tools and workflows, as needed.
• Experience working with or creating content for technical support teams.
• Familiarity with managing a KMS as an admin.
• Ability to guide others and collaborate cross-functionally with stakeholders at all levels in an organization.
• A global and customer-focused mindset: Ability to keep the learner experience front-and-centre and considerate of all cultures/regions.
• You’re able to share examples of your technical writing.
Nice to have:
• Experience creating content about ad tech/adserving.
• Graphic design or instructional design experience.
Portfolios required with submission. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
EMPLOYEE COMMENTS