NEW JOB OPENING
TRAINER-LEAN SUPPORT
IN Middletown, PA, USA!

Our client is seeking a qualified Trainer-Lean Support to plan, conduct, coordinate, and implement a comprehensive training program for staff. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.



Qualifications:

• High school Diploma

• At least 2 years of relevant experience in Operations / Distribution / HR, Personnel, or Learning

• Strong organizational and analytical skills, results driven, ability to effectively communicate at all levels of the organization

• Have a strong initiative to learn and grow in a fast-paced environment

• Bilingual (Spanish)



Job Duties and Responsibilities:

• Prepares new representatives by conducting an orientation to processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.

• Determines training needs by observing; studying based on high volume of Trouble tickets being created, service and customer experience results reports; conferring with management.

• Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions in a classroom environment and remotely; developing outcome improvement resources.

• Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.

• Supports training financial objectives by recommending budget items, controlling costs.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Engages in all tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities.

• Thorough understanding of the Delivery process for new product development and launches.

• Connectivity Resource/Issue Resolution

• Assist with hourly employee connectivity and help to resolve issues with connecting, passwords, and PC errors

• Connect new hires to the Self Service tool and introduce to the Learning Corner

• Submit learning rosters for courses tracked by supervisors

• Pulls data to report on MLL completion status

• Assist the trainers in temp-hire onboarding by auditing onboarding quality, implementing continuous improvement, conducting 30-day refresher trainings and certify temp associates

• Assist in associate conversion by ensuring newly converted associates spend time in the learning corner for 100% Client Essentials completion within first 30 days

• Prepare new-hire packets. Conduct orientation brief with newly converted associates

• Document Control- Work directly with trainers, QA Techs and QEs to create/update work instructions, JBS’, SPLs, quality alerts, etc. Including QA processes, new areas of support, and gaps

• Nonconformance data entry

• Assist in processing and entering NCF, LPH, SAFETY, etc. forms. Digital Tools

• Assist in management of eVersatility employee entry, management of records. MLL roster entries.

• Training videos/photos- Create content for core related training as well as job/task specific training.

• Seek feedback from associates regarding training quality, training needs, ideas, and suggestions for improvement. Retraining needs/auditing. IMS Auditing; training people.

• Trained in all the tasks as a trainer. Standardize training program across 1st and 2nd shift.

• Attend global and regional meetings/training sessions.



Shift(s): Standard work hours from 9 am to 5:30 pm, with flexibility for earlier start or later finish depending on departmental needs.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**