Date Posted: 02/12/2025
Hiring Organization: Rose International
Position Number: 478141
Job Title: Trainer
Job Location: Fairfield, OH, USA, 45014
Work Model: Onsite
Shift: 1st shift 8 am - 5 pm
Employment Type: Permanent
Min Hourly Rate($): 23.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Implementation, Problem Management, Risk Analysis, Training
Job Description
***Only qualified Trainer candidates located near the Fairfield OH area to be considered due to the position requiring an onsite presence***
• Collaborate with managers and supervisors to assess training and onboarding needs.
• Propose and develop training and development programs and objectives.
• Oversee on-the-job training, ensuring the use and development of "best practice" methods
• Evaluate training progress and procedures, monitoring and analyzing course effectiveness, updating curriculum as needed.
• Provide feedback to supervisors about employee expertise evaluations and leveling.
• Maintain flexibility with work hours to support business needs.
• Identify and express to the Team Leader (IAB3) any risks regarding health, safety, quality and environment, including reporting all incidents and near misses.
• Know the recommended gestures to perform the standard operating modes. Suggest proposals to improve the operating mode.
• Ensure the quality of the operations performed by controlling and respecting the standards
• Apply escalation process in case of any deviation (safety, environment, quality, performance)
Job Duties and Responsibilities
• Plans, conducts, coordinates and implements a comprehensive training program for staff. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.
• Prepares new representatives by conducting an orientation to processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.
• Determines training needs by observing; studying based on the high volume of Trouble tickets being created, service and customer experience results reports; conferring with management.
• Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions in a classroom environment and remotely; developing outcome improvement resources.
• Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
• Supports training financial objectives by recommending budget items; controlling costs.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Engages in all tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities.
• Thorough understanding of the Delivery process for new product development and launches.
• Attend global and regional meetings/training sessions.
• Performs all other duties as required.
Physical Job Duties:
• Active Verbal communication in a classroom environment, 8 to 9 hours each scheduled work day.
• Sitting and standing positions 8-9 hours each scheduled work day.
• Close proximity to computer screens.
• Ability to work within fluctuating background noise and movement.
• Close proximity to surrounding co-workers, open area seating.
Shift(s):
• Must be flexible with the ability and willingness to work late evenings, weekends and certain holidays.
• Must be able to travel to other locations and field offices. Service Desks are operational 7 days a week, 24 hours a day.
Required Qualifications
• Ability to develop training and methodology programs that are unique to the organization’s goals, values and mission statement.
• Customer sales and service training experience (minimum of 3 years in industry or related field).
• Ability to problem solve.
• Strong analytical and decision-making skills.
• Self-development skills.
• Ability to handle multiple projects and prioritize.
• Must be able to travel up to 25%.
Preferred Qualifications:
• 5+ years in a training environment.
• 3+ years methods and procedures documentation and development.
• Bachelor’s degree or higher. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
EMPLOYEE COMMENTS